HOW LONG DOES IT TAKE TO MAKE MY ORDER ?
The tiles are made in Morocco, production + transport takes normally 7-8 weeks. If you have this much time, basically you can order anything from the collection or design your own tile as well. You can check the cutoff day ( last day orders are accepted for a shipment) in the shipment schedule. If you miss the last day, your order can come with the next shipment only.
HOW CAN I FOLLOW MY ORDER?
Your order is coming with a certain M_# shipment , you may check the status in the Shipment Schedule as well , it is updated regularly.
HOW CERTAIN IS THE DELIVERY DATE?
Our shipments leave our workshop near Marrakesh, Morocco on a regular basis, firstly overland to Casablanca Port, than after customs clearance by sea to Koper via Malta or Trieste, wich takes about 14-21 days. After the arrival to the european port the containers are unloaded from the ships, and loaded onto trains, than transported to Hungary, where we have to do the customs clearance, unload, sort out the orders, etc etc, wich normally takes another week. When we inform you about the expected delivery dates, we count on these time units, and on top of that we add another week-10 days . However, since we receive no confirmation of any kind from the transport companies, we, Marrakesh Cement Tile can not guarantee these deadlines either.
According to our experience, November and December are prone to delays due to various reasons, (rough weather at the sea, strikes at the ports, bigger traffic due to Xmas, etc etc) so we add two full weeks on top of the normal time needed, but the rest of the year delays are not an issue normally.
If your project is very tight and even a single day of delay might cause problems , we recommend to choose something from our stock or shipments arriving earlier.
I HAVE A FEW WEEKS, BUT NOT MONTHS …
If time is an important factor, we have a constant production running in Morocco and there are always shipments on the way or just about to depart, so you may check out what is coming (in appr. one month time maximum), by setting the Stock filter on the coming shippments on the Cement tile page, narrowing your search and focusing on designs that are or will be soon available.
I’TS PRETTY URGENT, WHAT DO YOU HAVE IN STOCK NOW?
We always have a few hundred m2 in stock. This is available for immediate delivery. If you need tiles quickly, take a look by clicking In Stock menu. This page will show you only the designs that we have currently in the warehouse ready for pick-up, indicating the quantity as well at each design. You can browse through in a matter of minutes.
If we have the required design and color in the required quantity in stock, all you have to do is just write a short email to us, and after confirmation (we update our site, but to be on the safe side, always wait for confirmation), you can secure your order with an advance payment for 30% of the amount of your order.
THE QUANTITIES ON THE WEBSITE ARE ACCURATE?
Yes, we update the stock on a daily basis