FOR HOW LONG WILL YOU STORE MY ORDERED TILES?

After the shipment has arrived we will store it for  2 weeks free of charge, please try to arrange transport during this time frame. Shipments are keep coming, we have limited storage space, so storage is not free afterwards, see below.

Storage fees:

0 – 14 days       FREE

15 – 30 days   0,5 EUR / week  / carton

30 days +        1,0  EUR / week  / carton


WHERE CAN I PICK UP MY ORDER?

Our warehouse is next to our showroom, so the adress is the same:

2045 Törökbálint DEPO Központi épület, Pf. 91., Raktárvárosi út, Hungary: Check detailt info how to get here in the Contact menu

You may check the order tile by tile, but notify us beforehand and allow yourself enough time.

We can give you a hand for loading  your car.


WHAT SHALL I DO BEFORE ARRANGING TRANSPORT OR PICK-UP?

Please inform us on the exact date before you come so that we can prepare your order accordingly (packed tightly on a pallet if you have a truck, or loose boxes if you have a small car) and that you do not have to wait.

Also make sure prior coming that your balance payment has been received by us already and check out our business hours as well.


CAN I TRANSPORT MY ORDER?

You may come and pick it up by yourself.

When organizing your own transport you must keep in mind the weight of the product. One m2 is 35 kg, and suitable transport should be arranged accordingly. In our experience normal  cars can take maximum 12-15 m2  / 400-500 kg  payload. The tiles must be transported in their  original boxes, with the sealed opening on the top, ensuring that the tiles are in a vertical position inside the boxes.


THE WEIGHT IS TOO MUCH… DO YOU HAVE A FORKLIFT?

It can be arranged of course, it costs 8 EUR. / palette , the service is available weekdays Monday-Thursday 9.00 – 15.30, Friday  9.00 – 14.00 . No forklift on Saturdays.


DOES THE PRICE INCLUDE THE TRANSPORT?

NO, you have to pay for the transport by yourself.


CAN YOU HELP ME WITH THE TRANSPORT?

We may ask a quatation for you if requested, no problem. Please provide us a full adress with ZIP code. Transport companies can normally arrange deliveries in a few days, max one week (the slowlier it is, the cheaper the rate gets),

Here are some typical destinations and approximate rates quoted by Seahorse Ltd recently:

Destination                                                       1 full palette (30 m2)                                      2 full palettes (60 m2)

Prague  / Czech Rep.                                      185 EUR                                                              245 EUR

Munich  / Germany                                          205 EUR                                                              285 EUR

Salzburg  / Austria                                           295 EUR                                                              365 EUR

We can also dispatch your order with an international  transport and shipping company of your choice, for their standard rates.


DO THEY BRING IT UP TO MY FLAT ON THE 3RD FLOOR?

Normally NO, they deliver to door only. Make sure that someone is at home to take over the goods.


CAN YOU DELIVER YOURSELF?

We do not do it ourselves, but if you are an expat living in Hungary, we can recommend the gentlemen below:

Magyar József

Tel: (06) 30 334 0634

Email: magyarjozsi616@gmail.com