HOW TO ORDER, WHAT IS THE PROCESS?
1., if you know what you want, send us an e-mail to firstname.lastname@example.org.
2., We will confirm your order with delivery dates and rounding it up to our packaging units shortly.
3., IMPORTANT: ORDERS ARE VALID WITH 50% DOWN PAYMENT ONLY. You will receive the proforma invoice along with the confirmation.
PLEASE NOTE THAT WE PRODUCE YOUR ORDER ACCORDING TO YOUR REQUIREMENTS EXACTLY, THEREFORE THAT UPON CANCELLING YOUR ORDER THE DOWNPAYMENT IS NOT REFUNDABLE!
4., We will contact you as soon as you order has arrived,.
WHAT ARE THE MINIMUM QUANTITIES?
– Ordering from stock : 1 box / design
– Custom orders and ordering items that has to be produced (not available from stock) : 5 m2 / design
– Bordure and corner tiles are sold by piece, but the total order with the basic (field ) tile must be 5 m2 in total.
– Minimum order for the following patchwork tiles (Patchwork 103, 105, 130, 301, 501, 601, 701 és a Hexa Pattchwork 101): is 15 m 2
Orders that do not meet these minimums can be produced with a 30% surcharge only
HOW MANY EXTRA TILES SHALL I ORDER?
As a basic rule, we recommend 5 – 10% extra for cuttings. If you have irregular floorplan , many corners, columns, etc, maybe 15%. Since the tiles are handmade, if you might need tiles later for replacement, it is better to order in one go.
HOW LONG DOES IT TAKE TO MAKE MENNYI IDŐ ALATT KÉSZÜL EL A RENDELÉSEM ?
The tiles are made in Morocco, production + transport takes normally 6-8 weeks. If you have this much time, basically you can order anything from the collection or design your own tile as well. You can check the cutoff day (ast days orders are accepted for a shipment) in the shipment schedule. If you miss the last day, your order can come with the next shipment only.
I HAVE A FEW WEEKS, BUT NOT MONTHS …
If time is an important factor, we have a constant production running in Morocco and there are always shipments on the way or just about to depart, so you may check out what is coming (in appr. one month time maximum), by setting the Stock filter on „Coming soon” on the Cement tile page, narrowing your search and focusing on designs that are or will be soon available.
I’TS PRETTY URGENT, WHAT DO YOU HAVE IN STOCK NOW?
We always have a few hundred m2 in stock. This is available for immediate delivery. If you need tiles quickly, take a look by clicking In Stock menu. This page will show you only the designs that we have currently in the warehouse ready for pick-up, indicating the quantity as well at each design. You can browse through in a matter of minutes.
If we have the required design and color in the required quantity in stock, all you have to do is just write a short email to us, and after confirmation (we update our site, but to be on the safe side, always wait for confirmation), you can secure your order with an advance payment for 30% of the amount of your order.
THE QUANTITIES ON THE WEBSITE ARE ACCURATE?
Yes, we update the stock on a daily basis
HOW CAN I FOLLOW MY ORDER?
Your order is coming with a certain M_# shipment , you may check the status in the Shipment Schedule as well , it is updated regularly.